Paid per quarter or yearPart of: Security and support
Fixing problems
When your website has a problem, someone picks it up and fixes it.
Every support request goes through a single channel and is logged so hours are counted fairly. The response time and working hours for each package are written into the contract.
How we set it up
The steps we follow, from the start to the handover.
- 01
You report the problem through the support channel
A short description of what is happening.
- 02
We pick it up and find the cause
Someone is in charge of checking the website and the server.
- 03
Fix it and check again
We make sure the website works normally again.
- 04
Report back and log it
You know what was done; the time spent is logged to count hours.
What is included
A single support channel
You always know where to send a request.
Logged to count hours
It is clear which work counts towards your support hours.
Frequently asked questions
How soon will someone handle it?
The response time and working hours are written into the contract of each package.
Want to use this service?
Tell us what you need and we will suggest the right package.